Our promise
We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us know so we can have proper adjustments for a better future service.
Return and exchange periods
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from our website only.
How to return an item
In case your return request is approved, please gather the purchases you want to return, along with the original contents and packaging.
01 NO REFUND, STORE CREDIT ONLY.
ALL SALE ITEMS ARE FINAL SALE!
05 FOR DEFECTIVE ELECTRICAL ITEMS, PLEASE CONTACT WITH MANUFACTURER FOR WARRANTY.
06 GIFT CARDS: NOT RETURNABLE, REFUNDABLE FOR CASH, NOT REPLACEABLE IF LOST OR STOLEN.
Refund method and timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited and saved in our system under your information.
Special considerations
- Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to our store and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-714-539-3025 (our shipping department).
- Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.
- Product accessories and packaging
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
- Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
